Meet Trent Workman and Jerron Marchant, the virtuosos of Customer Service at Wilson Audio. Trent and Jerron, like the rest of us, have been on the receiving end of both good and bad customer service. Armed with that experience, they are fanatical about providing their own customers with only the most empathetic and helpful kind of support. An approach that obviously wouldn't work unless it was upheld by the company they work for. The B139 in question? That's the discontinued driver used in a discontinued loudspeaker that Wilson Audio scoured the globe for several years ago so that there would always be enough in stock to service their WAMM owners anywhere in the world.
Sunday, 3 March 2013
B139
B139 Tube. Duration : 4.23 Mins.
Meet Trent Workman and Jerron Marchant, the virtuosos of Customer Service at Wilson Audio. Trent and Jerron, like the rest of us, have been on the receiving end of both good and bad customer service. Armed with that experience, they are fanatical about providing their own customers with only the most empathetic and helpful kind of support. An approach that obviously wouldn't work unless it was upheld by the company they work for. The B139 in question? That's the discontinued driver used in a discontinued loudspeaker that Wilson Audio scoured the globe for several years ago so that there would always be enough in stock to service their WAMM owners anywhere in the world.
Meet Trent Workman and Jerron Marchant, the virtuosos of Customer Service at Wilson Audio. Trent and Jerron, like the rest of us, have been on the receiving end of both good and bad customer service. Armed with that experience, they are fanatical about providing their own customers with only the most empathetic and helpful kind of support. An approach that obviously wouldn't work unless it was upheld by the company they work for. The B139 in question? That's the discontinued driver used in a discontinued loudspeaker that Wilson Audio scoured the globe for several years ago so that there would always be enough in stock to service their WAMM owners anywhere in the world.
Subscribe to:
Post Comments (Atom)
0 comments:
Post a Comment